Free shipping!! Australia-wide & $9.99 New Zealand Shipping
Upto 70% off on everything
Shipping & Returns Policy
Shipping Information:
Standard Shipping:
Australia: Free standard shipping on all orders.
New Zealand: Standard shipping is $9.99 per order.
No minimum order value required for free shipping in Australia.
Shipping Destinations:
Currently, we ship across Australia and internationally to New Zealand. We
are always exploring the possibility of expanding our international shipping options, so be sure to
check back for updates.
Delivery Timeframe:
Orders are processed as quickly as possible to ensure timely delivery.
Australia: 5-7 business days for standard shipping.
New Zealand: 7-10 business days for standard shipping.
Please note that we do not currently offer express shipping services, as we aim to
maintain our focus on providing, reliable standard shipping
Shipping Partner:
All our shipments are handled by Sendle, a trusted courier service known for their
reliability and customer care. Once your order has been dispatched, you will receive tracking
information via email, allowing you to follow your order's journey right to your doorstep
Returns & Exchanges:
Return Policy:
You have 14 days from the date you receive your order to initiate a return. Whether
you are unhappy with your item or simply changed your mind, we are happy to accept returns,
provided the product is in its original condition. Please ensure that any items you wish to return are
unused, unwashed, and still in their original packaging with tags intact.
Return Process:
To initiate a return or exchange, simply email our customer support team at
support@towelking.com.au. In your email, include your order number, the items you wish to return or
exchange, and the reason for the return. Once we receive your request, we will provide you with the
necessary instructions to complete the process.
Refunds:
Refund & Exchange Policy:
We offer both refunds and exchanges, depending on what suits your
needs.
Processing Time:
Refunds are processed within 2-3 business days after we receive the returned
item.
